Our Policies

Arrival Time:

We recommend that you arrive 10 minutes prior to first scheduled appointment. This will allow time to fill a client profile necessary to tailor our treatments to treatments to your personal needs.

 

Cancellation Policy:

Scheduled treatments are reserved especially for you. We require 24-hour advance notice in order to cancel any services with no charge. If your appointment is not cancelled within this notification period, your appointment is considered confirmed. Any changes or cancellations made after the 24-hour window are subject to a charge for each service. Because of this policy, a valid credit card number is required of booking of 2 or more hours of services. This policy also applies to gift card and certificate holders.

 

Late Arrival:

All spa appointments have been designed to allow appropriate time for full enjoyment of each service. Your late arrival may limit our ability to offer the fullest possibly experience. Please be aware that late arrivals will not be afforded extension of scheduled treatments. Treatments will be rendered only for the reminder of the scheduled appointment and you will be responsible for payments for the full service.

 

Gift Cards:

Gift Cards are non-refundable. Gift cards expire 5 years from the date of purchased. We are not responsible for lost or stolen gift cards.

 

Cleanliness:

Keeping our commitment to cleanliness, safety and hygiene, our equipment is sanitized after every service and treatment. All towels and sheets are washed after every client. Spa slippers are sanitized after each use.

 

Payment:

All major credit cards are accepted. We do not accept any personal or traveler’s checks.

 

Gratuity:

Our listed rates do not include gratuity. A cash gratuity of 18-20% of each service price is appropriate and appreciated.

298 Main St, Ste 1, Wilmington, MA 01887

Tel: 978-658-3288, info@lamoonthaispa.com.com

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M - S          10a - 8p

Sun             10a - 7p